Refund Policy

Returns and Refunds

At Hearth Go, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items within 30 days of delivery for a refund.

Eligibility for Returns

To be eligible for a return, items must be unused, in their original condition, and with all tags attached. Items that are worn, washed, or damaged are not eligible for return.

How to Return an Item

Please contact us at [email protected] to initiate a return. We will provide instructions on how to send your item back to us.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 business days and credited to your original payment method.

Return Shipping Costs

You are responsible for return shipping costs unless the item was defective or incorrect. We recommend using a trackable shipping service to ensure your return reaches us.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.

Contact Us

If you have any questions about our refund policy or need assistance, please email us at [email protected].